Automated Ticket Routing

Foundry Bean AI algorithms can automatically categorize, prioritize, and route service tickets to the most appropriate department or individual based on the content of the request. This process uses natural language processing (NLP) to understand the context and urgency of a ticket, ensuring it's handled by the right person or team from the start.

Urgency and Severity Analysis,Enhanced Prioritization

Foundry Bean AI can analyze the severity and urgency of issues reported in tickets to prioritize them accordingly. This ensures that critical issues are addressed first, optimizing the workload for support teams and improving response times for high-priority tickets.

Reduction of Manual Errors , 24/7 Support Automation

Manual ticket assignment is prone to errors, such as misrouting or overlooking critical tickets. AI reduces these risks by automating the assignment process, ensuring a more reliable and efficient ticket handling system. AI can handle simple queries and issues directly, using chatbots or automated responses, any time of the day. This not only reduces the ticket volume for human agents but also provides immediate assistance to customers, enhancing their overall experience.

Automated Responses and Self-Service Suggestions

Generating Responses: For low-priority issues or common queries, the API can automatically generate responses or provide links to relevant self-service resources, reducing the load on support staff. FAQs and Knowledge Base Matching: Direct users to existing solutions in your knowledge base by understanding their issue and matching it with similar resolved tickets or FAQs.

Email and Ticketing System Automation

Automated Responses: For email and ticket-based support systems, the API can draft professional and contextually relevant responses to customer inquiries, streamlining the workflow and allowing human agents to focus on more complex issues. Ticket Routing and Prioritization: By analyzing the content of support tickets, the API can assist in routing them to the appropriate department or support agent and prioritize them based on urgency and severity.

AI Process Workflow

Use AI process workflow to customize AI processes based on your requirement.